The Energy Commission of Sabah is committed in:
- Establishing a regulatory system that supports the development of gas industry in Sabah to align with Sabah industrialisation agenda while safeguarding the interest of the gas consumers.
- Monitoring and ensuring the safety and reliability of the gas supply chain at an affordable price through effective legal enforcement measures
- Achieving a high level of efficiency, friendliness, and promptness in our service delivery.
Our commitment to our customers is as follows:
For complainants
- All complaints will be recorded accordingly.
- Within 7 working days of receiving a complaint, the complainants will receive our acknowledgement.
- Within 30 working days of receiving a complaint, complainants will be notified of the status of their complaints.
- In the case of complaints that require more thorough investigation, complainants will be notified from time to time about the status of the complaint.
For applicants
We will process and approve complete applications for licences and certifications within the stipulated periods as follows:
| 1. LICENCES | WORKING DAYS |
|---|---|
| GAS | |
| Import into Regasification Terminal Licence | 60 |
| Regasification Licence | 180 |
| Shipping Licence | 60 |
| Transportation Licence | 180 |
| Distribution Licence | 180 |
| Private Gas Licence | 3 |
| Retail Licence | 14 |
| ELECTRICITY | |
| Private License less than 5MW | 15 |
| Renewal of Private License less than 5MW | 3 |
| Amendment to installation Capacity less than 5MW | 3 |
| Private License 5MW and above | 60 |
| Public License less than 30MW | 30 |
| 2. COMPETENCY | WORKING DAYS |
|---|---|
| GAS | |
| Notice for Written Examination | 30 days before application closing date |
| Notice on Eligibility to sit for Written Examination | 30 days after application closing date |
| Notification of Written Examination Result | 30 days after the examination |
| New Registration | 7 |
| Renewal of Registration | 7 |
| ELECTRICITY (Private Candidates) | |
| Public Notice on Written Examination Application | 30 days before application closing date |
| Notice on Eligibility to Sit Written Examination | 30 days after application date |
| Notice of Written Examination Result | 30 days after the examination |
| Issuance of Certificate of Competency | 30 days after notification of practical examination result |
| Replacement of Damaged or Lost Certificate | 14 |
| New Registration as Competent Person | 7 |
| Renewal or Cancellation of Registration as Competent Person | 7 |
| 3. ACCREDITATION OF TRAINING INSTITUTION FOR GAS COMPETENCY | WORKING DAYS |
|---|---|
| Approval as an Accredited Institution | 90 |
| 4. EQUIPMENT APPROVAL (GAS FITTING/APPLIANCE/EQUIPMENT) | WORKING DAYS |
|---|---|
| GAS | |
| Certificate of Approval (COA) to Manufacture/Assemble or Import | 14 |
| COA for Gas Fitting/Appliance/Equipment | 14 |
| Renewal of COA | 7 |
| Change of Name or Business Address | 3 |
| ELECTRICITY | |
| Certificate of Approval (COA) to import, Manufacture, Display, Sell or Advertise | 14 |
| Renewal of COA | 7 |
| Transfer of COA | 7 |
| Change of Name or Business Address in COA | 3 |
| 5. REGISTRATION OF INSTALLATIONS (PIPED GAS INSTALLATIONS/ELECTRICAL INSTALLATIONS) | WORKING DAYS |
|---|---|
| GAS | |
| Approval to Install (ATI) | 30 |
| Approval to Operate (ATO) | 14 |
| ELECTRICITY | |
| New Registration | 15 |
| Renewal of Registration | 3 |
| Capacity Amendment and Transfer of Certificate of Registration | 3 |
| 6. REGISTRATION OF CONTRACTORS PIPED GAS CONTRACTORS AND ELECTRICITY CONTRACTORS | WORKING DAYS |
|---|---|
| GAS | |
| New Registration | 14 |
| Renewal of Registration | 7 |
| ELECTRICITY | |
| New Registration, Cancellation and Reinstatement to the Register | 3 |
| Renewal of registration | 1 |
| Changes in Class of Registration and Relevant information | 3 |
| 7. REGISTRATION OF ELECTRICAL ENERGY MANAGERS | WORKING DAYS |
|---|---|
| Registration | 45 |